Genesys Buying Avaya’s Call Center Biz? 6 Big Brains Weigh in
UPDATE 2017/1/19: Avaya declared Chapter 11 bankruptcy today. UPDATE 2016/9/1: Genesys announced today it is buying Interactive...
Tag: sheila-mcgee-smith
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Is there #VoiceShrinkage in the Contact Center?
Here’s a simple question: Are contact centers handling more or fewer calls compared to one year...
[Video] Top 10 Call Center Tweeters to Follow
320 million – That’s the latest tally of monthly users who are currently active on Twitter....
Top Tweets from the Avaya Executive Partner Forum #AvayaEPF
Last week Avaya held their executive partner forum, the most exclusive event for Avaya partners, In...