United Airlines and Going Beyond in Customer Service
This blog series explores two separate experiences related to the airline industry. In Round I, we...
Tag: shep-hyken
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Top 10 Customer Service Blogs to Follow in 2018
This post has been updated for the new decade! Read it here now: Top 20 Customer...
Top Customer Experience Books You Need to Read
Even if you’ve only read one really great book in your life, you probably understand...
Webinar: How Social Media has Changed the Call Center Game Forever
With an estimated 1 billion Facebook users and 200 million Twitter users, it's no surprise that...