Battle of the Airlines, Round II: United Airlines and Going Beyond in Customer Service
This blog series explores two separate experiences related to the airline industry....
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Top 10 Customer Service Blogs to Follow in 2018
This post has been updated for the new decade! Read it here...
Top Customer Experience Books You Need to Read
Even if you’ve only read one really great book in your...
Webinar: How Social Media has Changed the Call Center Game Forever
With an estimated 1 billion Facebook users and 200 million Twitter users,...