It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification” was one of the main driving forces. (We covered that topic here and here.) But other forces were in play as well.
When the news of an acquisition breaks, we focus on it for a few days — think about what was motivating the buyer and seller — and then move on. The river of news never stops, after all. But It’s good to look back and see what patterns can be discerned when we take in the whole picture.
Below is a list of the contact center acquisitions that we think were the most impactful in 2017.