Top Contact Center Acquisitions of 2017
It’s been a very busy year for acquisitions in the contact center...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Avaya Shakes Off Debt, Heading to Public Market
10 months ago, Avaya filed for chapter 11 protection kicking off the...
Call Center Cloudification Update
Most people don’t realize the impressive scale of the contact center industry....