New Survey on Service Level: 80/20 Is Still Going Strong
When it comes to metrics for tracking call center performance, service level is the undeniable king...
Tag: SLA
How to Efficiently Manage Service Levels with the Right Technology [Slideshare]
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
The Golden Rules of Contact Center SLAs
As the official written contract shared between two parties, a service level agreement is a commitment...