New Survey on Service Level: 80/20 Is Still Going Strong
When it comes to metrics for tracking call center performance, service level is the undeniable king...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
When it comes to metrics for tracking call center performance, service level is the undeniable king...
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
As the official written contract shared between two parties, a service level agreement is a commitment...