SLAs For Today’s Contact Center
If you’re in the contact center industry, 80/20 service levels are likely nothing new. You may...
Tag: SLA
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
New Survey on Service Level: 80/20 Is Still Going Strong
When it comes to metrics for tracking call center performance, service level is the undeniable king...
How to Efficiently Manage Service Levels with the Right Technology [Slideshare]
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
The Golden Rules of Contact Center SLAs
As the official written contract shared between two parties, a service level agreement is a commitment...