New Survey on Service Level: 80/20 Is Still Going Strong
When it comes to metrics for tracking call center performance, service level is the undeniable king...
When it comes to metrics for tracking call center performance, service level is the undeniable king...
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
As the official written contract shared between two parties, a service level agreement is a commitment...