The Golden Rules of Contact Center SLAs
As the official written contract shared between two parties, a service level...
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Most Recent From SLA
New Survey on Service Level: 80/20 Is Still Going Strong
When it comes to metrics for tracking call center performance, service level...
How to Efficiently Manage Service Levels with the Right Technology [Slideshare]
For most call centers, service level is a very important KPI. It...