The Golden Rules of Contact Center SLAs
UPDATED JANUARY 2020: As the official written contract shared between two parties,...
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4 Metrics Your Call Center Needs to Track in 2020
As we head into 2020, data is becoming more crucial for successfully...
New Survey on Service Level: 80/20 Is Still Going Strong
When it comes to metrics for tracking call center performance, service level...
![How to Efficiently Manage Service Levels with the Right Technology [Slideshare]](https://fonolo.com/wp-content/uploads/2019/02/blog-image-2-1-257x228.jpg "How to Efficiently Manage Service Levels with the Right Technology [Slideshare]")
How to Efficiently Manage Service Levels with the Right Technology [Slideshare]
For most call centers, service level is a very important KPI. It...