Watch Now: You Can’t Afford to Put Callers on Hold
Last week, Fonolo hosted a free webinar, "You Can't Afford to Put Callers on Hold". We...
Tag: smartphone
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Webinar Day! You Can’t Afford to Put Callers on Hold
It's webinar day!! This afternoon at 2pm ET, Fonolo will be hosting a free webinar on...
Apple: Innovative Technology, Disappointing Customer Service
The battle between the Samsung Galaxy S3 and the iPhone 5 has been a topic of...
How the Smartphone will Finally Rescue Consumers From the IVR
In last week’s webinar, I talked about how IVRs rarely provide a good experience for collecting...
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Webinar Preview: Is your call center smartphone ready?
The latest numbers from Comscore confirm that the steady march towards smartphone domination is continuing. A...
Webinar: 3 Ways Smartphones Will Change Call Centers Forever
The inevitable rise of the smartphone represents a tremendous opportunity for companies to improve the call...
How Call Centers Are Being Reshaped by Smartphones
Join Fonolo CEO Shai Berger for a free webinar on: Wednesday March 7, 2012 @ 2:00pm...
Survey shows banks are not very responsive to social media
A recent survey shows that banks are lagging behind other industries when it comes to responding to...