The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and even family rather than...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
It’s no secret that next-gen consumers like to text with friends and even family rather than...
People are busy, often going from meeting to meeting at work, chasing after their kids, running...
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...
Text-based communication plays a growing role in customer service. There are several big questions around how...
2018 was a big year for the contact center industry. Major product launches, intriguing acquisitions, new...
Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...
Over the past year, there has been growing attention paid to the role SMS might play...