The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and even family rather than...
Tag: sms
The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing after their kids, running...
Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Who Will Control the Customer Service Messaging Channel?
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...
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Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several big questions around how...
Contact Centers? Say Hello to 2019
2018 was a big year for the contact center industry. Major product launches, intriguing acquisitions, new...
How Will People Contact Companies Next Year?
Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...
Contact Centers and SMS, a Love Story
Over the past year, there has been growing attention paid to the role SMS might play...