Trends that will Drive the Contact Center In 2015
Read the 2021 contact center trends report here. Customer service has always been a competitive battleground...
Tag: sms
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Webinar: Top 4 Contact Center Trends for 2015
Looking for the latest contact center trends? Read the 2021 contact center trends report here Contact...
In Customer Service, Mobile is the Trend to End All Trends
Mobile phones have changed consumer behavior more than any technology in recent memory, perhaps since the...
Contact Centers and Social Media – It’s Complicated
Is social media a net plus for the contact center industry? That question is turning out...
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SMS and Call Centers
There seems to be a growing interest in using SMS to improve the customer service experience....