Is Call-Out Culture a Necessary Evil?
We are living in a strange time. Almost every aspect of our lives has changed since...
Tag: social-contact-center
How Social Media is Nudging Call Centers to Get Their Act Together
Fonolo is all about fixing the call center experience, yet we spend a lot of time...
6 Steps to The Ultimate Social Contact Center
Social customer service is a great new opportunity to drive satisfaction, loyalty, and differentiation. Most organizations...