Tag: social-customer-service

Like any profession, it’s very common for call center agents to fall into bad habits. That’s...

We are living in a strange time. Almost every aspect of our lives has changed since...

These days, the odds are pretty high that a business will have a presence on social...

The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...

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Every quarter we head on over to onholdwith.com and countdown which companies are being called out...

What a strange place Twitter is in. Consider the incredible influence it holds in the daily...

The contact center is becoming quite the paradox. It must be open-ended but also secure, both...

Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...