10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
We are living in a strange time. Almost every aspect of our lives has changed since...
These days, the odds are pretty high that a business will have a presence on social...
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...
Every quarter we head on over to onholdwith.com and countdown which companies are being called out...
What a strange place Twitter is in. Consider the incredible influence it holds in the daily...
The contact center is becoming quite the paradox. It must be open-ended but also secure, both...
Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...