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We are living in a strange time. Almost every aspect of our...

These days, the odds are pretty high that a business will have...

The weight social media has on brand affinity and customer satisfaction is...

If you’re reading this, there’s a good chance you’ve been placed on...

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Every quarter we head on over to onholdwith.com and countdown which companies...

What a strange place Twitter is in. Consider the incredible influence it...

Looking for the lastest contact center trends? You can read our 2020...

Which social channels do you turn to for customer support? Twitter? Facebook?...