10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall...
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Like any profession, it’s very common for call center agents to fall...
We are living in a strange time. Almost every aspect of our...
These days, the odds are pretty high that a business will have...
The weight social media has on brand affinity and customer satisfaction is...
Every quarter we head on over to onholdwith.com and countdown which companies...
What a strange place Twitter is in. Consider the incredible influence it...
The contact center is becoming quite the paradox. It must be open-ended...
Which social channels do you turn to for customer support? Twitter? Facebook?...