10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Is Call-Out Culture a Necessary Evil?
We are living in a strange time. Almost every aspect of our...
6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have...
The Next Big Thing in Social Customer Service
The weight social media has on brand affinity and customer satisfaction is...
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Top 10 OnHoldWith Offenders this Quarter
Every quarter we head on over to onholdwith.com and countdown which companies...
Twitter Still Wants to Be a Customer Service Channel
What a strange place Twitter is in. Consider the incredible influence it...
Top 10 Trends Shaping the Contact Center 2017
The contact center is becoming quite the paradox. It must be open-ended...
5 Tips for Perfecting Social Media Support
Which social channels do you turn to for customer support? Twitter? Facebook?...