10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
Tag: social-customer-service
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Is Call-Out Culture a Necessary Evil?
We are living in a strange time. Almost every aspect of our lives has changed since...
6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have a presence on social...
The Next Big Thing in Social Customer Service
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...
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Top 10 OnHoldWith Offenders this Quarter
Every quarter we head on over to onholdwith.com and countdown which companies are being called out...
Twitter Still Wants to Be a Customer Service Channel
What a strange place Twitter is in. Consider the incredible influence it holds in the daily...
Top 10 Trends Shaping the Contact Center 2017
The contact center is becoming quite the paradox. It must be open-ended but also secure, both...
5 Tips for Perfecting Social Media Support
Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...