The 10 Biggest Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall...
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Is Call-Out Culture a Necessary Evil?
We are living in a strange time. Almost every aspect of our...
6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have...
The Next Big Thing in Social Customer Service
The weight social media has on brand affinity and customer satisfaction is...
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Top 10 OnHoldWith Offenders this Quarter
Every quarter we head on over to onholdwith.com and countdown which companies...
Twitter Still Wants to Be a Customer Service Channel
What a strange place Twitter is in. Consider the incredible influence it...
Top 10 Trends Shaping the Contact Center 2017
Looking for the latest contact center trends? You can read our 2020...
5 Tips for Perfecting Social Media Support
Which social channels do you turn to for customer support? Twitter? Facebook?...