Twitter Bots – The Inevitable End-Point for Social Customer Service
Ever since companies started using Twitter for customer service, I’ve had an uneasy feeling about it....
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Ever since companies started using Twitter for customer service, I’ve had an uneasy feeling about it....
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
The traditional call center is used as a central hub for consumers to call agents regarding...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Calling tech support - or any call center, is never fun. As a matter of fact,...
What do contact center and customer service executives consider when trying to improve the overall performance...
Select the type of demo you'd like.