Top 20 Tweeters to Follow in Customer Service 2012
I'd like to believe most companies understand the importance of social media and its impact on...
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I'd like to believe most companies understand the importance of social media and its impact on...
Last week, Fonolo hosted a free webinar, "You Can't Afford to Put Callers on Hold". We...
Businesses have traditionally viewed social media as an extension to their marketing initiatives. Tools like Twitter,...
Fonolo is all about fixing the call center experience, yet we spend a lot of time...
This post has been updated for the new decade! Read it here now: Top 20 Customer...
Most organizations are taking social media seriously and have placed it at the top of their...
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