6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have a presence on social...
Tag: social-media-support
5 Tips for Providing Excellent Customer Service on Social Media
If you were to check your company’s social media mentions right now, there is a very...
4 Brands Providing Amazing Customer Service with Social Media
While call centers continue to be a crucial component to a company’s customer service strategy, digital...
How to Use Social Media to Support Your Customers
Tweet. As early as the 19th century, “tweet” was a charming term in the English...
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10 Trends That Will Disrupt Customer Service in 2018
“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...
The Next Big Thing in Social Customer Service
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...
3 Takeaways from Our Discussion on Crisis Management for Customer Service
Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a...
How to Deliver Great Customer Service in a Crisis [Live Discussion]
On any given day, contact centers run the risk of experiencing a surge in call volume....