6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have a presence on social...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
These days, the odds are pretty high that a business will have a presence on social...
If you were to check your company’s social media mentions right now, there is a very...
While call centers continue to be a crucial component to a company’s customer service strategy, digital...
Tweet. As early as the 19th century, “tweet” was a charming term in the English...
“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...
Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a...
On any given day, contact centers run the risk of experiencing a surge in call volume....