6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have...
Your best source of customer service news, views, resources, and best practices
These days, the odds are pretty high that a business will have...
If you were to check your company’s social media mentions right now,...
While call centers continue to be a crucial component to a company’s...
Tweet. As early as the 19th century, “tweet” was a charming...
“I feel the need, the need for speed!” In Top Gun, the...
The weight social media has on brand affinity and customer satisfaction is...
Last week, Fonolo hosted an insightful live discussion on how to handle...
On any given day, contact centers run the risk of experiencing a...