#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
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Can we all agree that being stuck on hold with a company...
HOLD IT: If you've ever sent a tweet complaining about being on...
Good customer service can be hard to find. Conversely, bad customer service...
If you were to check your company’s social media mentions right now,...
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
Big question: How should text-based communication work alongside voice for customer service?...
With the powerful tool of social media, customers everywhere now have an...
While call centers continue to be a crucial component to a company’s...