Who are YOU #OnHoldWith? The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...
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2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
5 Best Practices for Providing Excellent Customer Service on Social Media
If you were to check your company’s social media mentions right now,...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
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Acquisitions Point to Messaging’s Future in Customer Service
Big question: How should text-based communication work alongside voice for customer service?...
4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an...
4 Brands Providing Amazing Customer Service with Social Media
While call centers continue to be a crucial component to a company’s...
The Top 4119 Animals to Hire for Your Call Center
Here at Fonolo, we understand the many issues call centers face in...