#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
5 Tips for Providing Excellent Customer Service on Social Media
If you were to check your company’s social media mentions right now,...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
Acquisitions Point to Messaging’s Future in Customer Service
Big question: How should text-based communication work alongside voice for customer service?...
4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an...
4 Brands Providing Amazing Customer Service with Social Media
While call centers continue to be a crucial component to a company’s...