Top 10 Customer Service Trends for 2012
The evolution of customer service is being shaped by changing trends in business, consumers, and the...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The evolution of customer service is being shaped by changing trends in business, consumers, and the...
Fonolo CEO Shai Berger recently presented a webinar on how call centers are being impacted by...
A recent survey shows that banks are lagging behind other industries when it comes to responding to...
The kids these days are demanding We all know that poor customer experience will send your...
Multi-channel call centers are getting more and more common. Today’s customer wants to reach you through...
We certainly don’t envy the role of VP Customer Service these days. He or she has...
A recent study found that: ... at least once a week, 33% of active Twitter users...
As the multi-channel call center gets more and more common, implementations of click-to-chat get more common....
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