Getting multi-channel right is tough, but it pays off
One of the big trends in the world of the call center / contact center, is...
Tag: social-media
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
AmEx study confirms it pays to treat your customers well
American Express released a terrific study last week called the Global Customer Service Barometer. The goal...