#EverydayHeroes: Introducing the Humans of Customer Service
Stop me if you’ve heard this one: What a world we live in. Speaking as a...
Tag: social-media
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5 Major Customer Service Mistakes You’re Making Right Now
Every time a customer comes in contact with your brand, whether it’s in-store or online, each...
App Fatigue is What’s Really Driving Chatbot Fever
What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...
The Worst Advice We’ve Ever Heard About the Customer Experience
Today, the customer experience is arguably the number one determinant of an organization’s success. Aberdeen reports...
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How to Protect Your Brand from Angry Tweeters [OHW Offenders]
According to Twitter, in the past two years the number of Tweets directed at leading brands’...
10 Places to Find Customer Experience Inspiration
You’ve got to start with the customer experience and work back towards the technology, not the...
8 Mega Customer Service Trends for 2016 [Whitepaper]
Ambitious companies that want to thrive in today’s marketplace must focus on delivering exceptional customer service....
Video: 3 Ways Agents Can Successfully Manage Social Media
Is social customer service a critical part of your call center? If so, how do you...