#EverydayHeroes: Introducing the Humans of Customer Service
Stop me if you’ve heard this one: What a world we live in. Speaking as a...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Stop me if you’ve heard this one: What a world we live in. Speaking as a...
Every time a customer comes in contact with your brand, whether it’s in-store or online, each...
What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...
Today, the customer experience is arguably the number one determinant of an organization’s success. Aberdeen reports...
According to Twitter, in the past two years the number of Tweets directed at leading brands’...
You’ve got to start with the customer experience and work back towards the technology, not the...
Ambitious companies that want to thrive in today’s marketplace must focus on delivering exceptional customer service....
Is social customer service a critical part of your call center? If so, how do you...