Video: 3 Ways Agents Can Successfully Manage Social Media
Is social customer service a critical part of your call center? If so, how do you...
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Is social customer service a critical part of your call center? If so, how do you...
Millennials (those aged 18 to 30) aka Generation Y, are the next generation of customers that...
The customer experience is integral to the success of any business, but with competition stacking up...
In this digital age, consumers are more empowered today through the use of technology and social...
Consumers are twice as likely to share a bad customer service experience than a positive one,...
Gone are the days when social media was a 'nice to have'. Any company who hasn’t...
Does this sound familiar: Market -> Find leads -> Pitch -> Convert -> Track -> Analyze...
There is no shortage of companies that want to make social media their new BFF, particularly...
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