Video: 3 Ways Agents Can Successfully Manage Social Media
Is social customer service a critical part of your call center? If so, how do you...
Tag: social-media
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Next-Generation Customers: Courting Millennials
Millennials (those aged 18 to 30) aka Generation Y, are the next generation of customers that...
10 Quick Tips & Stats About the Customer Experience
The customer experience is integral to the success of any business, but with competition stacking up...
7 Ways to Use Social Media to Promote Your Call Center
In this digital age, consumers are more empowered today through the use of technology and social...
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4 Unorthodox Ways to Boost Your Customer Service
Consumers are twice as likely to share a bad customer service experience than a positive one,...
5 Steps to Incorporating Social Customer Service
Gone are the days when social media was a 'nice to have'. Any company who hasn’t...
10 Ways Twitter Can Help Your Business
Does this sound familiar: Market -> Find leads -> Pitch -> Convert -> Track -> Analyze...
5 Companies That Are Doing This Whole Social Media Thing Right
There is no shortage of companies that want to make social media their new BFF, particularly...