Webinar: How Social Media has Changed the Call Center Game Forever
With an estimated 1 billion Facebook users and 200 million Twitter users, it's no surprise that...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
With an estimated 1 billion Facebook users and 200 million Twitter users, it's no surprise that...
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of contact centers (88% according to...
Across the board, consumers continue to be dissatisfied with contact centers. Take for example, the recent...
More than 50% of customer service managers focus on customer satisfaction as the most influential call center...
One of the easiest ways to lose a customer is through a poor call center experience....
Telecom companies conduct themselves differently from most other companies. The perception is that since they provide...
Businesses should be proactively attempting to address customer service issues. Following research conducted by Verint and...
When it comes to the contact center and customer service space, two analyst firms dominate the...
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