Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer service. This fabulous panel of industry experts was eager to share their expertise and thoughts on this new channel and how organizations can best utilize it.
The discussion was full of insightful content from both a business and consumer standpoint. To save you some time, we’ve extracted video snippets from each topic. Questions and feedback were also posted to #socialcustserv.
Let’s take a quick look at the panelist introductions: Connie Bensen from Dell, JD Peterson from Zendesk, Christianna Giordano from Cohn & Wolfe, Renee Corwin-Rey from Farmers Insurance and Shai Berger from Fonolo.