Is Customer Experience Worse in the Age of Twitter?
The impact of social media on customer service has been addressed on this blog many, many times. To...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The impact of social media on customer service has been addressed on this blog many, many times. To...
The 4-1-1 rule applies to many aspects of a business. Most recently the theory has been...
Don’t miss the latest trends report! Click here to read the 2020 call center trends report....
Most organizations, regardless of size and sector, recognize that customer satisfaction is a priority. Effective call...
Did you know that the average person waits almost 43 days in their entire lifetime on...
Last week, Fonolo hosted a Google Hangout to discuss multi-channel customer service. This fabulous panel of...
Email, web self-service, chat, and other online channels now account for more than 30% of all...
The desire to please customers continues to rank as a top priority for service organizations. Poor...
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