We weren’t sure how receptive everyone would be with regards to a December webinar. With the holiday festivities in full swing and organizations winding down for the year we decided to take our chances and hope for the best.
What we didn’t expect was that this would turn out to be Fonolo’s best webinar ever! The challenges facing call centers aren’t isolated to any one industry and executives are perking up and paying attention to the changing landscape pertaining to customer service within the call center. With a full house of hospitality, health, retail and financial executives, our audience came prepared with a steady stream of questions directed to our guest speaker, Kent McInall.