Top 6 Takeaways from our Latest Google Hangout on Social Media
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
Social media allows you to connect, engage and interact with customers like never before. It's clear...
The traditional call center is used as a central hub for consumers to call agents regarding...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
Calling tech support - or any call center, is never fun. As a matter of fact,...
What does the 2013 call center landscape look like? Many trends will dominate the call center...
Customer service has never been as exciting or quickly changing as it is today. New technologies,...
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