4 Instances Where Your Customer Will Skip the IVR
The IVR (Interactive Voice Response) has been the bane of many customers’...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
SIP is Seeping Into Call Centers – and Making an Impact
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of...
Misnavigation not solved by speech-driven menus
Speech recognition can be awesome Speech recognition is a technology that can...
Speech-recognition is not making phone menus any better
The use of speech recognition in phone menus is one of those...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
CMIQ calls Fonolo’s approach “Nirvana”
Customer Management IQ, one of the leading publications covering the call center...