4 Instances Where Your Customer Will Skip the IVR
The IVR (Interactive Voice Response) has been the bane of many customers’ existence since its inception....
Tag: speech-recognition
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Misnavigation not solved by speech-driven menus
Speech recognition can be awesome Speech recognition is a technology that can do amazing things. For...
Speech-recognition is not making phone menus any better
The use of speech recognition in phone menus is one of those advances in technology that...
CMIQ calls Fonolo’s approach “Nirvana”
Customer Management IQ, one of the leading publications covering the call center and customer service space...