4 Instances Where Your Customer Will Skip the IVR
The IVR (Interactive Voice Response) has been the bane of many customers’ existence since its inception....
The IVR (Interactive Voice Response) has been the bane of many customers’ existence since its inception....
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of call center operations are...
Speech recognition can be awesome Speech recognition is a technology that can do amazing things. For...
The use of speech recognition in phone menus is one of those advances in technology that...
Customer Management IQ, one of the leading publications covering the call center and customer service space...