4 Instances Where Your Customer Will Skip the IVR
The IVR (Interactive Voice Response) has been the bane of many customers’ existence since its inception....
Tag: speech-recognition
SIP is Seeping Into Call Centers – and Making an Impact
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of call center operations are...
Misnavigation not solved by speech-driven menus
Speech recognition can be awesome Speech recognition is a technology that can do amazing things. For...
Speech-recognition is not making phone menus any better
The use of speech recognition in phone menus is one of those advances in technology that...
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CMIQ calls Fonolo’s approach “Nirvana”
Customer Management IQ, one of the leading publications covering the call center and customer service space...