6 Surprising Statistics on Gamification in the Call Center
When a customer phones your contact center and engages with your agents,...
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5 Multi-Channel Statistics You Can’t Ignore
Delivering high quality customer service over multiple channels may not be easy,...
5 Stats That Show Mobile Customer Service Is at a Tipping Point
If you're involved in the customer service industry, by now you've heard...
5 Important Statistics for Multi-Channel Customer Service
The idea of multi-channel customer service is to provide consumers with a...