6 Surprising Statistics on Gamification in the Call Center
When a customer phones your contact center and engages with your agents, do you know what...
Tag: statistics
5 Multichannel Statistics You Can’t Ignore
Delivering high quality customer service over multiple channels may not be easy, but it is expected....
5 Stats That Show Mobile Customer Service Is at a Tipping Point
If you're involved in the customer service industry, by now you've heard a ton about Amazon's...
5 Important Statistics for Multi-Channel Customer Service
The idea of multi-channel customer service is to provide consumers with a choice of how they...