Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Big Vendor Announcements Focus on AI at Enterprise Connect
The Enterprise Connect conference is one of the largest events in communications...
Amazon, Twilio, and Vonage Lead the Way to Consumption Pricing
It’s been an action-packed few weeks in the contact center industry. Recent...
Twilio Shakes Up the Cloud Call Center World with Flex
Rumors broke on Friday that Twilio will be launching its own call...
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With AppConnect, Talkdesk is Doing B2B Apps the Way They Should Be
Talkdesk rose quickly from humble origins to make big waves in the...
Avaya Chugging Through Chapter 11, But the World’s Not Waiting
We’re now 6 months into the largest bankruptcy event in the history...
Speaking at OpenTalk Conference, Thinking About the Big Picture
Fonolo is exhibiting this week at the OpenTalk conference, which is being...