How the TCPA Update Affects Call-Backs
If you're involved with call centers in any way, you're no doubt aware of the Telephone...
Tag: tcpa
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Why the TCPA Matters to Your Call Center
If you oversee a contact center, you have plenty on your plate: new agents need training,...
Top 4 Call Center Policy Issues You Should be Tracking
This blog usually covers matters relating to call center technology or customer service. Today's post is...
Call-Backs and the Telephone Consumer Protection Act (“TCPA”)
On October 16th, new rules from the FCC went into effect in an attempt to further...