How the TCPA Update Affects Call-Backs
If you're involved with call centers in any way, you're no doubt...
Your best source of customer service news, views, resources, and best practices
If you're involved with call centers in any way, you're no doubt...
If you oversee a contact center, you have plenty on your plate:...
This blog usually covers matters relating to call center technology or customer...
On October 16th, new rules from the FCC went into effect in...