If you’re involved with call centers in any way, you’re no doubt aware of the Telephone Consumer Protection Act, or TCPA. Originally passed in 1991, this piece of legislation was designed to extend protection to consumers (by means of fines and lawsuits) from aggressive telemarketing efforts. This is something we’ve written about before.
The legislation itself has been updated on several occasions, with the most recent updates taking effect on July 10th of this year. With this update, a number of notable changes have companies concerned (some of which are appealing the new legislation).