How Credit Unions Can Connect with Gen Z
33% of Gen Z are already working full-time. Credit unions can't afford...
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Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
How the Hotel Industry is Changing Customer Service Forever
Customer service has always been the linchpin that determined success or failure...
3 Customer Service Apps to Take on Your Summer Travels
Back in 2009, Apple filed for a trademark on its buzz-worthy phrase,...
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CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its...
4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an...
4 Contact Center Reports to Kick off 2019
It’s been a while since we did a report round-up post. It’s...
The State of Bots in 2019: Successes and Failures
“We are in the Era of the Customer,” says Shep Hyken. We...