5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a hot topic. It’s become...
Tag: technology
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How Credit Unions Can Connect with Gen Z
33% of Gen Z are already working full-time. Credit unions can't afford to miss out on...
Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about pesky new software updates...
How the Hotel Industry is Changing Customer Service Forever
Customer service has always been the linchpin that determined success or failure in the hotel industry....
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3 Customer Service Apps to Take on Your Summer Travels
Back in 2009, Apple filed for a trademark on its buzz-worthy phrase, “There’s an app for...
CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an expansive platform with which...
4 Contact Center Reports to Kick off 2019
It’s been a while since we did a report round-up post. It’s not for lack of...