Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
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How the Hotel Industry is Changing Customer Service Forever
Customer service has always been the linchpin that determined success or failure...
3 Customer Service Apps to Take on Your Summer Travels
Back in 2009, Apple filed for a trademark on its buzz-worthy phrase,...
CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its...
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4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an...
4 Contact Center Reports to Kick off 2019
It’s been a while since we did a report round-up post. It’s...
The State of Bots in 2019: Successes and Failures
“We are in the Era of the Customer,” says Shep Hyken. We...
The Undead: AI Can’t Die Because its Definition Keeps Changing
Every tech trend has a natural lifespan. It starts on the fringes,...