The Heist: Telecommunications Companies Taking the Power Back
Let us tell you a story. Back in May, a Canadian company...
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The Top 10 Worst Companies You Called in 2017
Looking for 2019's Top 10 Worst Companies to call? You can find...
Five Must-Read Posts About WebRTC
WebRTC, the new in-browser framework for real-time video and audio communication, is...
5 LinkedIn Groups to Follow: Call Center, Mobile, Customer Service
LinkedIn Groups is a mecca for information. There are groups and discussion...
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Enterprise Connect 2012 – A Week in Review
Shortly after I accepted the position at Fonolo, I was asked if...