Is Chat Eating into Phone-Based Customer Service?
Chat-based customer service is growing quickly. But there’s one central question that I think is not...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Chat-based customer service is growing quickly. But there’s one central question that I think is not...
We live in a world filled with numbers. From our personal lives to our professional habitats,...
Before you answer that - consider how much time consumers actually spend on hold. According to...