Is Chat Eating into Phone-Based Customer Service?
Chat-based customer service is growing quickly. But there’s one central question that...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
5 New Contact Center Metrics for 2017
We live in a world filled with numbers. From our personal lives...
Are You Losing Customers to Long Hold Times?
Before you answer that - consider how much time consumers actually spend...