Is Chat Eating into Phone-Based Customer Service?
Chat-based customer service is growing quickly. But there’s one central question that I think is not...
Tag: telephone-support
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5 New Contact Center Metrics for 2017
We live in a world filled with numbers. From our personal lives to our professional habitats,...
Are You Losing Customers to Long Hold Times?
Before you answer that - consider how much time consumers actually spend on hold. According to...