5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in recent memory, thanks to...
Tag: trends
Live Discussion on AI and Natural Language Processing Highlights
Last week, Fonolo hosted an insightful live discussion on the current state of AI and Natural...
4 Customer Service Books Every CS Pro Should Own
As Harry Truman famously stated, “Not all readers are leaders, but all leaders are readers.” Wise...
Customer Experience Trends in 2019
We are now controlling the transmission. This year, the only transmission that companies should be ‘tuning...
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Live Discussion on Chat vs Messaging vs Texting Highlights
Last week, Fonolo hosted an insightful live discussion on the three main forms of text-based communication...
Trends that will Drive the Contact Center In 2015
Read the 2021 contact center trends report here. Customer service has always been a competitive battleground...
Webinar: Top 4 Contact Center Trends for 2015
Looking for the latest contact center trends? Read the 2021 contact center trends report here Contact...
[Video] 4 Takeaways About Call Center Trends for 2015
Last week, Fonolo hosted another insightful Google Hangout, discussing the top 4 call center trends for...