How to Create An Accessible Call Center
Imagine your agents providing stellar customer service to only 75% of your customer base. Yikes! Every...
Tag: trends
Agent Engagement Will Be Critical for Contact Centers in 2022
Our latest report on Contact Center Trends for 2022 outlines some key reasons why you should...
Contact Center Trends: Industry Predictions for 2022
We're making some bold predictions on the CX and contact center industry in 2022. Here's a...
3 Ways COVID Changed Remote Call Center Technology Forever
The COVID-19 pandemic sparked a drastic, yet unexpected shift in call center operations. Find out how...
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5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in recent memory, thanks to...
Live Discussion on AI and Natural Language Processing Highlights
Last week, Fonolo hosted an insightful live discussion on the current state of AI and Natural...
4 Customer Service Books Every CS Pro Should Own
As Harry Truman famously stated, “Not all readers are leaders, but all leaders are readers.” Wise...
Customer Experience Trends in 2019
We are now controlling the transmission. This year, the only transmission that companies should be ‘tuning...