In Customer Service, Mobile is the Trend to End All Trends
Mobile phones have changed consumer behavior more than any technology in recent memory, perhaps since the...
Tag: trends
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Top 5 Customer Service Infographics for 2014
Want some compelling reasons to invest more in your customer service efforts? How about some great...
3 Mega-Trends Defining the Contact Center’s Future
I just returned from Frost & Sullivan's Contact Center Executive MindXchange, where I had the pleasure...
5 Call Center Predictions for the Service Leaders of 2014
Many trends will dominate the call center industry in 2014, directly affecting business processes and the...
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Creating a Super-Agent Using Call Center Trends for 2014
Call center agents are often the first point of contact for potential customers and a frequent...
Top Contact Center Trends
Looking for the lastest contact center trends in 2020? Call centers are rapidly evolving to meet...
Whitepaper: Top 12 Contact Center Trends for 2014
Don’t miss the latest trends report! Click here to read the 2020 call center trends report....
Webinar: 4 Trends to Watch in 2014 Multi-Channel Customer Service
As we approach the final month of the year, attention rapidly turns to next year's plans....