CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its...
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Big Vendor Announcements Focus on AI at Enterprise Connect
The Enterprise Connect conference is one of the largest events in communications...
The Top Contact Center Acquisitions of the Last 6 Months
This post was supposed to be about the “Top Contact Center Acquisitions...
Earnings Reports Show Call Center Momentum
A number of call center companies reported earnings in the last few...
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Big News in CPaaS from Twilio, SendGrid & SignalWire
A year ago, the CPaaS (Communications Platform as a Service) space seemed...
A Great Quarter For Public Call Center Companies
As part of keeping up with the industry, we follow publicly-traded companies...
Mostly Positive Earnings Reports for Cloud Call Center Companies
It’s earnings time. We’ve been following publically-traded companies for whom the cloud...
Live Discussion on Amazon/Twilio Call Center ‘Stack’ Highlights
Last week, Fonolo hosted an insightful live discussion on how the new...