CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
Tag: twilio
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Big Vendor Announcements Focus on AI at Enterprise Connect
The Enterprise Connect conference is one of the largest events in communications technology. It’s often the...
The Top Contact Center Acquisitions of the Last 6 Months
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two...
Earnings Reports Show Call Center Momentum
A number of call center companies reported earnings in the last few weeks, so it’s time...
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Big News in CPaaS from Twilio, SendGrid & SignalWire
A year ago, the CPaaS (Communications Platform as a Service) space seemed settled into comfortable middle-age....
A Great Quarter For Public Call Center Companies
As part of keeping up with the industry, we follow publicly-traded companies for which the call...
Mostly Positive Earnings Reports for Cloud Call Center Companies
It’s earnings time. We’ve been following publically-traded companies for whom the cloud call center is a...
Live Discussion on Amazon/Twilio Call Center ‘Stack’ Highlights
Last week, Fonolo hosted an insightful live discussion on how the new Twilio / Amazon “stack”...