CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
The Enterprise Connect conference is one of the largest events in communications technology. It’s often the...
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two...
A number of call center companies reported earnings in the last few weeks, so it’s time...
A year ago, the CPaaS (Communications Platform as a Service) space seemed settled into comfortable middle-age....
As part of keeping up with the industry, we follow publicly-traded companies for which the call...
It’s earnings time. We’ve been following publically-traded companies for whom the cloud call center is a...
Last week, Fonolo hosted an insightful live discussion on how the new Twilio / Amazon “stack”...