Is a Call Center Just a CRM Feature?
Is the call center destined to be just a CRM feature? Or is it the other...
Tag: twilio
Twilio, Tropo, Nexmo, Plivo… ZANG! What Does it All Mean?
[UPDATED May 5, 2016: Vonage just bought Nexmo for $230m. With Twilio still on an IPO...
Salesforce Has Many Fingers in the Call Center Pie
There has been speculation for many years about Salesforce introducing its own call center. The argument...
Highlights from Enterprise Connect
Another great Enterprise Connect conference has come to a close and, as always, it was a...