#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
Customer Service Blog
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Happy Holidays: Fonolo Reads Mean Tweets [Video]
We did it! We made it to the last blog post of...
Inspiring Customer Service Advice in Less than 280 Characters
As we transition into autumn, it's easy for us in customer service...
Top 16 Contact Center Tweeters to Follow
From bloggers, to analysts, to contact center publications, there are a lot...
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Twitter Still Wants to Be a Customer Service Channel
What a strange place Twitter is in. Consider the incredible influence it...
Dear New Owners of Twitter: Don’t Screw Up This One Thing, Please
Right now, the only news story you’ll see about Twitter is speculation...
The Secret Behind Twitter’s Customer Service Superpower
The burning questions for the customer service industry today are which channels...
[Video] Top 10 Call Center Tweeters to Follow
320 million – That’s the latest tally of monthly users who are...