How to Protect Your Brand from Angry Tweeters [OHW Offenders]
According to Twitter, in the past two years the number of Tweets directed at leading brands’...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
According to Twitter, in the past two years the number of Tweets directed at leading brands’...
Customers increasingly prefer chat over other communication channels, but chat suffers from an uptake problem, particularly...
The relationship between Twitter and the call center industry has been fascinating to watch over the...
One of the amazing things about Twitter is the unexpected, and unplanned, behaviors that have developed...
If you were #onholdwith your cable provider on Saturday night, you weren't alone. While many people...
Does this sound familiar: Market -> Find leads -> Pitch -> Convert -> Track -> Analyze...
Here at Fonolo, we spend our days helping companies eliminate hold time. To that extent, we...
The ability of Twitter to reach so many people, so quickly, has made it an extremely...
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