Excitement brewing over virtual queuing
Fonolo is best known for inventing "Deep Dialing" which eliminates the frustrations of navigating phone menus....
Tag: twitter
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For the call center, social media cuts both ways
First let me say, since this is my first blog post, that I’m thrilled to be...
Implementing Live Chat? Escalation-to-voice is critical
A number of companies are experimenting with providing an option for real-time chat with an agent....
Challenges of multi-channel customer service
More and more channels Today’s customer expect that your company is reachable through multiple channels: phone,...
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Twitter provides an informal dashboard on hold times
Companies never publish their hold times. So how can you know how your company is doing...