[Video] What You Can Expect from “Chatbots”
Last month, Facebook made an announcement that would allow businesses to automate its customer service through...
Tag: video
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Customer Service at a Crossroads: Is Chat or Messaging the Path Forward?
Customer service is arguably the single most important aspect of any organization. With that, support departments...
[Video] 3 Takeaways from Our Google Hangout: Call Center Outsourcing
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the true challenges of outsourcing your...
Video: Major Cable Operator Eliminates Hold-Time!
Many contact centers strive to provide the best possible experience for their callers. As we all...
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Video: This is Fonolo!
We talk a lot about other companies, and about how their corporate culture plays a major...
What is a Google Hangout?
With the realm of social media options, chat platforms, online meetings, and more - we’ve yet to see...
Video: Fonolo’s Latest Fan
Last week, the Fonolo team met Scott at the Enterprise Connect conference. Scott's the kind of...
Maintaining a Smart Call Center With Smartphones (3/3)
Call centers need to be mindful of trends related to customer behavior. What's trending right now...