Tag: video

Last month, Facebook made an announcement that would allow businesses to automate its customer service through...

Customer service is arguably the single most important aspect of any organization. With that, support departments...

Last week, Fonolo hosted yet another insightful Google Hangout, discussing the true challenges of outsourcing your...

Many contact centers strive to provide the best possible experience for their callers. As we all...

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We talk a lot about other companies, and about how their corporate culture plays a major...

With the realm of social media options, chat platforms, online meetings, and more - we’ve yet to see...

Last week, the Fonolo team met Scott at the Enterprise Connect conference. Scott's the kind of...

Call centers need to be mindful of trends related to customer behavior. What's trending right now...