Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
Chatbots have earned a number of pseudonyms over the last few years....
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10 Leading Customer Experience Trends for 2017 [Whitepaper]
As consumers become more empowered, organizations need to think about what it...
The New Customer Service Lexicon, Part 2
This blog series explores terminology related to customer service that is either...