Customer Service Blog

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Virtual queuing and automated call-backs may seem like new technology, but companies...

The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in...

This blog will give you a brief overview of all the virtual...

You've probably heard of 'virtual queuing' but what exactly is it? What...

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This blog series explores terminology related to customer service that is either...

Investing in a call-back solution is a strategic way to lower abandon...

I am often asked about how Fonolo compares with other options on...

If your call center has long hold times then study after study tells us that your...