The New Customer Service Lexicon, Part 2
This blog series explores terminology related to customer service that is either...
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Most Recent From virtual-hold
How to Maximize the Benefits of Call-Back Technology
Investing in a call-back solution is a strategic way to lower abandon...
Adding Call-Backs to Your Call Center? Choose Cloud For Max Speed and ROI
I am often asked about how Fonolo compares with other options on...
Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your...
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Yes, you can add cloud-based call-backs to your contact center without security risk.
As cloud-based services overtake more and more of enterprise IT, data security...
How a “Virtual Hold” Solution can Save the Customer
If you're not familiar with virtual queuing, it's the smart way to...
Virtual Queuing, Virtual Hold, Call-Backs What does it all mean?
When it comes to reducing hold-time in the call-center, there are a...
Comparing Fonolo and Virtual Hold
We held a terrific webinar last week (over 200 attendees!) titled "Top...