Tag: virtual-hold

Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...

The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in definition but significant in...

This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold...

A short but complete guide to how virtual queuing technology works. From the call-back and virtual...

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This blog series explores terminology related to customer service that is either new, evolving or uncertain....

Investing in a call-back solution is a strategic way to lower abandon rates, smooth out spikes...

I am often asked about how Fonolo compares with other options on the market such as...

If your call center has long hold times then study after study tells us that your customer satisfaction is at...