The New Customer Service Lexicon, Part 2
This blog series explores terminology related to customer service that is either...
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How to Maximize the Benefits of Call-Back Technology
Investing in a call-back solution is a strategic way to lower abandon...
Adding Call-Backs to Your Call Center? Choose Cloud For Max Speed and ROI
I am often asked about how Fonolo compares with other options on...
Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your...
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How an Outsourced Call Center Provider Reduced Cost-per-Call
A common problem among call centers is the issue of excessive hold...
Yes, you can add cloud-based call-backs to your contact center without security risk.
As cloud-based services overtake more and more of enterprise IT, data security...
How a “Virtual Hold” Solution can Save the Customer
If you're not familiar with virtual queuing, it's the smart way to...
Click-to-Call, Virtual Queuing, Virtual Hold, Call-Backs – What it All Means
When it comes to reducing hold-time in the call-center, there are a...