A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
Tag: virtual-hold
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Virtual Queuing vs Call-Backs
The difference between virtual queuing and call-backs is subtle in definition but significant in outcomes. Many...
Virtual Hold Competitors: An Overview
This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold...
How Does Virtual Queuing Technology Work?
A short but complete guide to how virtual queuing technology works. From the call-back and virtual...
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The New Customer Service Lexicon, Part 2
This blog series explores terminology related to customer service that is either new, evolving or uncertain....
How to Maximize the Benefits of Call-Back Technology
Investing in a call-back solution is a strategic way to lower abandon rates, smooth out spikes...
Adding Call-Backs to Your Call Center? Choose Cloud For Max Speed and ROI
I am often asked about how Fonolo compares with other options on the market such as...
Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your customer satisfaction is at...