Call-Backs and Virtual Queuing for Legacy Call Centers
Most companies realize they need a strategy to avoid leaving callers on hold. In fact, we...
Tag: virtual-queuing
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
[Whitepaper] The New Customer Service Lexicon
It’s amazing to observe the rapid changes in the customer service space – the introduction of...
The New Customer Service Lexicon, Part 2
This blog series explores terminology related to customer service that is either new, evolving or uncertain....
5 Pictures to Make Call Center Managers Laugh
Bloggers conversing about the call center space will often write about how to make an agent’s...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
The Growing Popularity of Call-Backs for the Call Center
Is your contact center still forcing callers to wait on hold? If so, you are missing...
Why Customer Service is More Important than You Think
To win customers for your business, you have to differentiate from your competitors. What can you...
We Won Most Promising Contact Center Technology Solution Provider
Today's news release announced some exciting news – for the second consecutive year, CIOReview has selected Fonolo as one of...
How the TCPA Update Affects Call-Backs
If you're involved with call centers in any way, you're no doubt aware of the Telephone...