How WFM & Virtual Queuing Create Smooth Operations for the Call Center
A contact center can’t operate smoothly without a properly optimized workforce. It is simply impossible to...
Tag: virtual-queuing
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Seeing the Advantages of Virtual Queuing … Wallboard-Style
I've always believed (perhaps naively), that anything that improves the experience for call center agents also...
[Case Study] Major Cable Operator Adds Call-Backs
The best part of my day at Fonolo, without question, is working with customers where Fonolo...
5 Amazing Reasons to Add Virtual Queuing to Your Contact Center
Virtual queuing is a powerful technology that can benefit your call center in many ways. Although...
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Whitepaper: Top 10 Contact Center Trends for 2015
Want to know the lastest contact center trends for 2020? Read the 2020 contact center trends...
Why Customers Don’t Want To Call Your Contact Center
Just because your contact center isn't being overridden with calls, doesn’t mean your customers don’t have...
UMass Memorial Uses Call-Backs to Drastically Lower Abandon Rates
Our December 9th news release announced some exciting news - UMass Memorial Health Care has implemented...
Give Thanks: Make Your Call Center the Heart of Your Customer Journey
It's Thanksgiving today and to call center execs everywhere that means one thing: Black Friday, one...