Virtual Queuing Reaches A Turning Point
No one should have to wait on hold anymore. Virtual queuing technology -- which replaces hold...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
No one should have to wait on hold anymore. Virtual queuing technology -- which replaces hold...
Cloud-based call centers are starting to have a big impact on the industry. A lot of...
ITEXPO East 2012 caught up with Shai Berger, Fonolo's CEO, to discuss the breakthrough concept of...
Q: Without getting too technical, can you explain virtual queuing? How different is it from ‘click...
Find out how Travel Planners International adopted virtual queueing to create a better experience for their...
Without exception, the companies I talk to are devoting a lot of effort to their mobile...
A recent study found that: ... at least once a week, 33% of active Twitter users...
Hold times have always been a closely guarded secret of the industry. Companies still don’t publish...
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