Your hold times (and other dirty laundry) are on Twitter right now
Hold times have always been a closely guarded secret of the industry. Companies still don’t publish...
Tag: virtual-queuing
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Why are your customers still waiting on hold?
Waiting on hold is consistently one of the top complaints about phone-based customer service. One way...
Excitement brewing over virtual queuing
Fonolo is best known for inventing "Deep Dialing" which eliminates the frustrations of navigating phone menus....
For the call center, social media cuts both ways
First let me say, since this is my first blog post, that I’m thrilled to be...
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Twitter provides an informal dashboard on hold times
Companies never publish their hold times. So how can you know how your company is doing...