SIP is Seeping Into Call Centers – and Making an Impact
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of...
Your best source of customer service news, views, resources, and best practices
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of...
It's webinar day!! This afternoon at 2pm ET, Fonolo will be hosting...
Cloud-based call centers are starting to have a big impact on the...
Travel Planners International (TPI) is an agency that supports travel agents by...
Ask yourself a simple question: “Do customers enjoy calling my company?” The...