SIP is Seeping Into Call Centers – and Making an Impact
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of call center operations are...
Tag: visual-dialing
Webinar Day! You Can’t Afford to Put Callers on Hold
It's webinar day!! This afternoon at 2pm ET, Fonolo will be hosting a free webinar on...
Video: The Real Impact Of Cloud-Based Call Centers
Cloud-based call centers are starting to have a big impact on the industry. A lot of...
Travel Planners Adds Virtual Queuing to its Call Center
Travel Planners International (TPI) is an agency that supports travel agents by giving them direct access...
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Do customers enjoy calling your company?
Ask yourself a simple question: “Do customers enjoy calling my company?” The frustrations are all too...