3 Call Center Best Practices from the Consumer’s Perspective
Over the last few months, I’ve read countless articles related to call centers. All of which...
Tag: visual-interface
Top 5 Takeaways from this Google Hangout: 2013 Call Center Trends
At the end of 2012, Fonolo hosted a Google Hangout with industry experts to discuss upcoming...
These 7 Charts Show Why Customer Service Needs to Get Smart about the Smartphone
With the end of the year approaching, the predictions are rolling out! Last week, we were...
2013 Call Center Trends: A Live Conversation with Top Industry Analysts
As we begin to wrap up 2012 we can’t help but think "What does 2013 hold...
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Webinar Day! You Can’t Afford to Put Callers on Hold
It's webinar day!! This afternoon at 2pm ET, Fonolo will be hosting a free webinar on...
Hey mobile app: don’t just sit there – connect me!
As we’ve written here before, the mobile application is a huge opportunity for companies to improve...
Your company’s mobile app can greatly improve your call center
Without exception, the companies I talk to are devoting a lot of effort to their mobile...
The smartphone will drive the evolution of the call center
The rapid rise of the smartphone is hardly news anymore. But to refocus your attention on...