3 Call Center Best Practices from the Consumer’s Perspective
Over the last few months, I’ve read countless articles related to call...
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Top 5 Takeaways from this Google Hangout: 2013 Call Center Trends
At the end of 2012, Fonolo hosted a Google Hangout with industry...
These 7 Charts Show Why Customer Service Needs to Get Smart about the Smartphone
With the end of the year approaching, the predictions are rolling out!...
2013 Call Center Trends: A Live Conversation with Top Industry Analysts
As we begin to wrap up 2012 we can’t help but think...
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Webinar Day! You Can’t Afford to Put Callers on Hold
It's webinar day!! This afternoon at 2pm ET, Fonolo will be hosting...
Hey mobile app: don’t just sit there – connect me!
As we’ve written here before, the mobile application is a huge opportunity...
Your company’s mobile app can greatly improve your call center
Without exception, the companies I talk to are devoting a lot of...
The smartphone will drive the evolution of the call center
The rapid rise of the smartphone is hardly news anymore. But to...