These 7 Charts Show Why Customer Service Needs to Get Smart about the Smartphone
With the end of the year approaching, the predictions are rolling out! Last week, we were...
Tag: visual-interface
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Webinar Day! You Can’t Afford to Put Callers on Hold
It's webinar day!! This afternoon at 2pm ET, Fonolo will be hosting a free webinar on...
Hey mobile app: don’t just sit there – connect me!
As we’ve written here before, the mobile application is a huge opportunity for companies to improve...
Your company’s mobile app can greatly improve your call center
Without exception, the companies I talk to are devoting a lot of effort to their mobile...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
The smartphone will drive the evolution of the call center
The rapid rise of the smartphone is hardly news anymore. But to refocus your attention on...
The future of the call center is a visual interface
We have believed for several years that the rise of the smart phone is driving the...
RBC releases mobile app. Now all the banks are in.
I wrote a few months ago about a study which stated that nearly three-quarters of online...