Last week, Fonolo hosted yet another insightful Google Hangout, discussing visual IVR. This fabulous panel of industry experts shared their comments on the use of visual IVR for the contact center. To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.
Let’s take a quick look at the panelist introductions: Bret Lathrop, Senior Director, Contact Center Practice Lead at NACR, Tobias Goebel, Director, Emerging Technologies at Aspect Software, Max Ball, Product Marketing, Virtual Contact Center at 8×8, Daniel Hong, Senior Director, Product Marketing Strategy at 7, and Shai Berger CEO and Co-Founder at Fonolo. Continue reading