Is Your Chatbot Really Just an IVR?
2023 was all about chatbots. ChatGPT stole most of the headlines, but as companies across the...
Tag: visual Ivr
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The Complete Guide to Visual IVR
The contact center industry boasts some of the most intelligent and innovative CX technologies out there....
3 Ways to Use Artificial Intelligence in Your Call Center
Wondering how to use artificial intelligence (AI) in your call center? It’s a hot topic, and...
How to Keep Call Center Absenteeism Under Control
Is absenteeism impacting your call center operation? Learn the best tactics for keeping absence rate under...
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7 Great After-Call Survey Questions
After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like...
4 Tips for Effective Skills-Based Call Routing
Skills-based call routing sounds super technical! While there is a tech side to it, at its...
5 Reasons to Use an After-Call Survey
Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...
How to Create An Accessible Call Center
Imagine your agents providing stellar customer service to only 75% of your customer base. Yikes! Every...