[Video] 4 Takeaways from Our Google Hangout: Visual IVR
Last week, Fonolo hosted yet another insightful Google Hangout, discussing visual IVR....
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Online Chat About Visual IVR with 8×8, Aspect & More – Today @ 2PM ET!
Although the IVR holds an important role in the contact center, the...
Panel Discussion: Does Your Contact Center Need Visual IVR?
Sending callers on a wild goose chase by navigating a complicated phone...
Visual IVR: Bridge to the Future or Relic of the Past
The IVR experience (“press 1 for this… press 2 for that…”) has...
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Does the Call Center Need Visual IVR?
The IVR experience (“press 1 for this… press 2 for that…”) has...
UMass Memorial Uses Call-Backs to Drastically Lower Abandon Rates
Our December 9th news release announced some exciting news - UMass Memorial...
Top 3 Call Center Complaints You Want to Avoid
The modern call center has come a long way, as companies embrace...
SIP Trunking and Call Center Call-Backs
We had a terrific webinar last week about call center trends for...