SIP is Seeping Into Call Centers – and Making an Impact
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of call center operations are...
Tag: visual Ivr
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Hangout with Fonolo and Call Center Analysts Today – 2 PM ET!
Fonolo is stoked to be hosting our first Google Hangout! There’s a lot to benefit from...
2013 Call Center Trends: A Live Conversation with Top Industry Analysts
As we begin to wrap up 2012 we can’t help but think "What does 2013 hold...
5 LinkedIn Groups to Follow: Call Center, Mobile, Customer Service
LinkedIn Groups is a mecca for information. There are groups and discussion threads that will appease...
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Comparing Call-Backs: Fonolo, Avaya, Cisco, and Virtual Hold
Are you still putting your callers on hold? Here's some bad news: They hate it. They'll...
The Difference Between Call-Backs, Click-to-Call, and Virtual Queuing
In the battle to improve the call center experience, three frequently used terms are: call-back, click-to-call,...
Travel Planners Adds Virtual Queuing to its Call Center
Find out how Travel Planners International adopted virtual queueing to create a better experience for their...