60% of Customers Ditch a Company With Poor Phone Customer Service
Whip your call center into shape! With 2012 coming to a close it's time to step back...
Tag: visual-navigation
What Does the Future Hold for Visual IVR?
Recently, an anonymous question was posted on Quora asking, "Why isn't Visual IVR more prevalent?" Meanwhile,...
Watch Now: You Can’t Afford to Put Callers on Hold
Last week, Fonolo hosted a free webinar, "You Can't Afford to Put Callers on Hold". We...
Comparing Call-Backs: Fonolo, Avaya, Cisco, and Virtual Hold
Are you still putting your callers on hold? Here's some bad news: They hate it. They'll...
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How Twitter is changing the customer service equation
A recent study found that: ... at least once a week, 33% of active Twitter users...
For the call center, social media cuts both ways
First let me say, since this is my first blog post, that I’m thrilled to be...
Fonolo at eComm Conference today
The 3rd annual Emerging Communication Conference starts today in San Francisco. eComm always has a special place in...