5 Customer Service Buzzwords to Avoid
If you're like me, you're probably tired of hearing overused marketing buzzwords,...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From voc
Top 10 Customer Service Trends for 2012
The evolution of customer service is being shaped by changing trends in...
Top 10 Call Center Trends for 2012
The call center industry continues to evolve as it responds to changes...