5 Customer Service Buzzwords to Avoid
If you're like me, you're probably tired of hearing overused marketing buzzwords, especially when used in...
Tag: voc
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Top 10 Customer Service Trends for 2012
The evolution of customer service is being shaped by changing trends in business, consumers, and the...
Top 10 Call Center Trends for 2012
The call center industry continues to evolve as it responds to changes in the global business...